Struggling with low conversion rates in your ABM campaigns? You're not alone.
The challenge for most marketers isn’t knowing who to target—it’s knowing where to start, and how to keep momentum once you do.
You’ve got cross-functional buy-in, a list of dream accounts, and a ton of strategic possibilities—industries, segments, personas, pain points. But too often, that early energy fades. Marketing wants to narrow the focus. Sales wants to go wide. The effort stalls before it ever really begins.
That’s when things break down:
- Great-fit leads get overlooked because they’re not “obvious” yet
- Reps waste time chasing contacts who were never likely to convert
- Pipeline slows, conversion rates dip, and alignment across teams unravels
In this blog, I’ll walk through how combining both fit and engagement-based lead-scoring models can dramatically improve how you prioritize and convert prospects.
Understanding the Lifecycle Funnel
Before we dive into lead scoring specifics, let’s take a quick bird’s eye view of our strategy.
To run an effective ABM motion, marketing and sales need to stay tightly aligned—not just on who to target, but on when and why a lead is ready to move forward.
That’s where the lifecycle funnel comes in.
It provides a shared language for buyer journey status and lead quality with a clear framework for moving prospects from initial interest to real opportunity.
Though each lifecycle stage should be customized based on the unique buyer’s journey of the organization, general definitions for standard lifecycle stages usually look something like this:
- Lead: A contact or company that has converted on your website or through some other interaction with your organization beyond a subscription sign up
- Marketing Qualified Lead (MQL): A contact or company that your marketing team has qualified as ready for the sales team
- Sales Qualified Lead (SQL): A contact or company that your sales team has qualified as a potential customer
- Opportunity: A contact or company that is associated with a deal
- Customer: a contact or company with at least one closed deal
Aligning Lifecycle Stage to the Customer Journey
While the lifecycle stage allows sales and marketing to measure where customers are in their buying process, mapping the customer journey shares insight into how these teams plan to move prospects through the funnel to closed won business - together.
Here’s how I’ve built out the first half of this customer journey for a few of my recent clients:
- Leads Enter HubSpot and Are Scored for Fit: Every new contact created in HubSpot is immediately evaluated using a fit score—a measure of how closely the account aligns with the organization's Ideal Customer Profile (ICP).
Leads with a low fit score are marked as unqualified, while those with a high score move on to the next step in the journey. - High-Fit Leads Enter Nurture Workflows: Qualified leads are automatically enrolled in an evergreen nurture sequence, where they receive tailored messaging and content designed to build interest and educate over time. This is where we start measuring not just who they are, but how they engage.
- Engagement is Scored to Identify Intent: As leads interact with nurture content—email engagements, downloads, CTA clicks, and other tracked behaviors—they accumulate an engagement score. This helps us understand how ready they are for a sales conversation.
Leads that show low engagement are disqualified from further outreach, while those with strong engagement are upgraded to MQL, and continue on to the next stage. - Marketing-Qualified Leads are Routed to Sales: When a lead becomes an MQL, they’re added to a HubSpot sequence and handed off to Sales for 1:1 personalized outreach—ensuring reps focus only on leads with strong potential and clear buying signals.
Once a discovery call is booked, the lead exits the sequence and a deal is created. If outreach doesn’t convert, Lead Status is updated to track progression.
Non-qualified leads are marked for future recycling, while truly unqualified ones are suppressed to save licensing costs.
Fit Score: Prioritizing the Right Leads from the Start
The HubSpot Fit Score is a tool used to evaluate how closely a contact aligns with your Ideal Customer Profile (ICP). It helps prioritize leads before any engagement begins—ensuring marketing and sales only spend time on accounts with a high likelihood of converting.
Rather than relying on guesswork, the Fit Score uses a combination of firmographic and demographic signals—like industry, company size, and job title—to assign each contact a numerical score. The higher the score, the stronger the fit.
Example of a Client-Ready Fit Score Model
In one client implementation, a structured Fit Score model was built to reflect the attributes most relevant to their buying process and audience. The model included:
- Job Title: Roles like Manager, Director, or VP received higher scores
- Role Keywords: Titles containing terms like “Benefits” or “Wellness” were prioritized
- Company Size: Companies with over 5,000 employees earned top points
- Location: U.S.-based contacts were weighted more heavily than non-U.S. entries
Each of these inputs was weighted, with a maximum score of 100 points. A threshold of 75+ was set to determine whether a lead was qualified to move forward. If a contact fell below the threshold, they were suppressed or marked unqualified, ensuring the database stayed focused and clean.
In the first month of the campaign, about two-thirds of all inbound leads were flagged as a strong fit—thanks to Fit scoring layered on top of our initial filters.
That stat alone reshaped how we viewed lead quality. Even with solid segmentation, static filters weren’t enough. Fit scoring added a crucial second check that helped us prioritize faster, with more confidence.
The result? A cleaner, more conversion-ready pipeline from day one—built on automation, not manual guesswork.
Engagement Score: Measuring Intent Through Behavior
While the Fit Score determines who should be nurtured, the Engagement Score helps identify when they’re ready for sales. In HubSpot, the Engagement Score tracks a lead’s interaction with marketing efforts—capturing behavioral signals that indicate interest, urgency, and buying intent.
The score is built around key actions that reflect increasing levels of interest. A typical model might assign:
- Email Opens: 5 points per open, capped at 10
- Email Clicks: 10 points per click
- Webinar Signups / Asset Downloads: 50 points
- High-Intent CTA Clicks: Up to 100 points for actions like confirming interest or requesting a demo
Once a lead’s Engagement Score crosses a predefined threshold, they’re considered highly engaged and ready to be handed off to Sales.
Example of a Client-Ready Engagement Score Model
In one client setup, the Engagement Score was designed to reflect both frequency and depth of interaction. For example:
- Opening nurture emails alone wasn’t enough to trigger Sales follow-up.
- Only contacts who clicked through and took meaningful action (like signing up for a webinar or downloading a resource) could accumulate enough points to cross the MQL+ threshold.
- The score updated dynamically, ensuring leads could be re-evaluated as soon as new engagement occurred.
This ensured Sales only spent time on leads who were not just a good fit on paper—but also actively showing signs of intent.
Measuring Performance: Conversion Insights by Stage
Conversion rates between lifecycle stages aren't just performance metrics; they're also signals. They reveal what's working, where leads are falling off, and where to focus your efforts to improve performance.
Here's what we uncovered at each stage - and the actions we took to improve them.
Lead → MQL
- Insight: A low conversion rate suggests overly strict qualification filters.
- Action: Reevaluates how leads are scored and filtered from the lead database. We found that traditional filters alone (EX. job title or industry) weren’t granular or reliable enough. We had to overlay them with HubSpot’s Fit score to ensure relevance.
MQL → SQL
- Insight: Low conversion rates indicate lower intent.
- Action: Adjust marketing email content, outreach cadence, and campaign messaging to foster stronger connections. We leaned heavily on Engagement scores here to prioritize who got more personalized attention.
SQL → Opportunity
- Insight: When engaged leads don’t convert to opportunities, the issue may lie with sales follow-up.
- Action: Improve alignment between marketing and sales teams and refine outreach strategies.
Analyzing conversion rates by lifecycle stage enables focused optimization. Each transition reveals what’s resonating, what’s missing, and where you have the opportunity to drive stronger conversions. Here’s how we used those insights:
- Spot breakdowns early: Stage-by-stage data makes it easy to see where leads are falling off—and why.
- Tune the right levers: Whether it’s scoring criteria, outreach timing, or messaging, each conversion point gives you a specific place to improve.
- Back strategy with evidence: Real conversion behavior helps validate what’s working and adjust what’s not—with data to support your next move.
Using Fit scores alongside static filters gave us a more nuanced view of lead quality—and with automation, we were able to scale those decisions across the entire funnel.
What’s Next: Activating Qualified Leads at Scale
Once we had a high-fit, high-intent pipeline, the next challenge was turning that into actual conversations—without overwhelming the sales team or losing momentum.
Our solution? Automated sequencing through HubSpot. It gave us a scalable, repeatable way to move SQLs into outreach the moment they were ready—without relying on manual follow-ups or scattered workflows.
Using dynamic sequence allows you to:
- Send automated emails tailored to the prospect stage and engagement behavior.
- Monitor for activity like email opens and clicks.
- Trigger manual outreach steps as soon as a lead shows signs of engagement.
This hybrid approach keeps your team efficient while ensuring no hot lead goes cold. By blending automation with timely sales touchpoints, you can seamlessly move qualified leads into meaningful sales conversations—scaling outreach without sacrificing quality.
Turning Insight into Impact
I’m always looking for ways to unlock new levels of performance through smarter systems and sharper insights. This campaign was no different. By layering HubSpot’s lead scoring system with automation, we found a repeatable way to prioritize the right leads at the right time—without burning out our team.
When the wrong leads move through your funnel:
- Pipeline velocity slows.
- Conversion rates dip.
- Marketing and sales alignment starts to fray.
And all of that leads to missed revenue opportunities.
ABM often feels daunting—many assume it demands a complex tech stack and endless manual effort. But with HubSpot’s built-in automation, lead scoring, and workflows, it doesn’t have to be.
And the best part? You can start seeing results faster than you might think.
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